Consultancy

  • BREWING

  • SHOP OPERATIONS

  • CUSTOMER SERVICE

Perception has assisted startups and existing coffee shops, as well as companies in the hospitality industry to grow and scale their business, through multiple services. At perception we understand the operations of a business with years of experience in running a coffee shop and a coffee roastery. In areas of customer service, customer experience, brewing techniques, staff management and more. Work with us to provide you with solutions that are tailored to meet your unique business needs.

Why Choose Us?

  • Experience

    We have years of experience in the coffee industry and have worked with businesses in the hospitality industry. We understand the challenges that come with running a successful coffee business and creating systems that increase revenue.

  • Tailored Solutions

    We are extremely passionate about providing companies with blueprints that are achievable for their business.

    We understand that every coffee business is unique. We will work with you to develop solutions that are tailored to meet your business needs and goals.

  • Quality Service

    We are committed to providing you with a high-quality service. Perception is dedicated to delivering results that help you achieve your business goals, through professionalism, passion and diligence.

PACKAGE BREAKDOWN

Whether you are looking to improve your coffee brewing techniques, streamline your coffee business operations, or enhance your customer experience, we are here to help. Contact us today to schedule a consultation.

Here are the breakdowns of each service package that we offer:

Espresso Coffee Making Package:

  • Espresso Coffee Machine Calibration: We will calibrate your espresso machine to ensure that it is extracting the best flavour from your coffee beans.
  • Espresso Coffee Brewing Techniques: We will teach you how to brew the perfect espresso shot, including dosing, tamping and extraction. Also what factors can determine the output of your espresso.
  • Milk Steaming and Texturing: We will show you how to steam and texture milk to create perfect micro-foam for your espresso based drinks.
  • Equipment Maintenance: We will provide you with tips and tricks for maintaining your espresso machine and other coffee equipment to ensure their longevity.

Operations Package:

  • Business Assessment: Our team will assess your business operations, identify areas of improvement, and provide you with practical solutions to optimise your business.
  • Cost Analysis: We will conduct a cost analysis to identify ways to reduce your expenses and increase revenue.
  • Staff Training: We will provide your staff with training on customer service, coffee brewing, and equipment care.

Customer Experience and Service Package:

  • Staff Training: We will provide your staff with training on customer service, communication, and up-selling.
  • Customer Engagement Strategies: We will help you develop strategies to engage your customers and create a positive customer experience.
  • Mystery Shopper Program: We will conduct a mystery shopper program to evaluate your customer experience and provide you with feedback on areas where you can improve.

BREWING

At perception our view of brewing coffee is not just pressing a button on a coffee machine.

There are different methods and techniques that can be used to extract the best flavours from your coffee beans.

We will guide you through the different brewing methods, including pour-over, French press, and drip brewing.

We will guide you through different extraction methods and ratios that will suit your palette. We will also teach you how, when and why to adjust particular equipment if espresso is not extracting correctly.

You will also learn how to calibrate your coffee machine and how to use it correctly to brew coffee to perfection.

OPERATIONS

We understand that running a coffee business can be challenging. We will work with you to assess your business systems, identify areas of improvement, and give you actionable steps to increase revenue and operate your business effectively.

We will help you develop efficient systems that can be easily implemented, monitored, and optimised to achieve your business goals.

CUSTOMER SERVICE

At the heart of every successful coffee business is a positive customer experience.

We will work with you to create a customer experience that delights your customers, keeps them coming back and turns them into happy, regular buyers.

We will help you to identify your customer's needs, preferences and provide you with practical solutions that improve their experience. This will include staff training (customer service, systems, work ethic, body language and customer engagement strategies).

LET'S SEE HOW WE CAN HELP

Book a chat and let us know what you're looking for and how we can get your business growing.